Facility Voices
The Facility Voices podcast is brought to you by ARC Facilities – Providing Instant Mobile Access to Building Information for on-the-go Facilities teams. To learn more about our Smart Building Technology for the Built Space, visit arcfacilities.com.
Your host is David Trask, National Director and Industry Speaker at ARC Facilities.
David brings you stories from the front lines of Facilities via conversations with Facilities Management leaders from across the nation. You'll hear real-world stories about leadership, coaching, mentorship, a day in the life of, and so much more!
Facility Voices
The Human Side of Facilities: Leading with Trust
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In this episode of Facility Voices, Geoff Kilbourn, Regional Area Maintenance Manager at CBRE, reflects on a career built through experience, resilience, and a people-first approach to leadership. Starting from hands-on construction work and evolving into leadership roles across athletic facilities, county operations, and large-scale commercial environments, Geoff’s journey highlights the many paths that lead into facilities management.
Throughout the conversation, he shares defining moments that shaped his leadership philosophy—from early lessons in accountability inside a county jail to managing high-pressure operations during critical events and emergencies. Geoff emphasizes the importance of trust, clear expectations, and supporting teams by removing obstacles rather than creating them. At the heart of his approach is a simple but powerful idea: leadership starts with being present, listening, and treating people with respect.
Tune in to hear Geoff Kilbourn’s story and insights from the front lines of facilities management.
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Each episode of Facility Voices includes supplementary content that expands on key themes and insights from the conversation. You can find that additional material at: https://www.arcfacilities.com/facilityvoices
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Geoff Kilbourn is a facilities operations leader with 25 years of experience, rising from the field into senior leadership. At CBRE, he oversees two divisions and leads a team of 16 technicians, focusing on developing frontline leaders and building a culture of accountability, collaboration, and ownership. He is passionate about helping people reach their potential, believing leadership is defined by influence, work ethic, and example, with an approach centered on clarity, discipline, trust, and systems that support both operational excellence and personal growth.
Thanks for listening. Follow David Trask on LinkedIn to share feedback. Visit the ARC Facilities LinkedIn page
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The views and opinions expressed by third-party guests on this podcast are their own and do not necessarily reflect the views or opinions of ARC Facilities and ARC Document Solutions. We provide a platform for diverse perspectives and discussions and ARC Facilities/ARC Document Solutions assumes no responsibility or liability for the accuracy or completeness of the content provided by our third-party guests.
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